Privacy Policy
Nezay provides digital financial services including money transfers, bill payments, gift card processing, and crypto-to-Naira conversion. This policy explains how we collect, use, and protect your information.
Information We Collect
- Identity details such as name, email, phone number, and account profile data.
- KYC and verification data required for regulated fintech and virtual asset activities.
- Transaction data including wallet transfers, bill payments, and crypto conversion history.
- Device and usage data such as IP address, browser/app version, and security logs.
How We Use Information
- To deliver core services and process transactions.
- To prevent fraud, abuse, money laundering, and unauthorized access.
- To comply with legal and regulatory obligations.
- To improve service performance, support, and customer experience.
Sharing of Information
We share data only when necessary with payment partners, verification providers, security vendors, and regulators/law enforcement where legally required. We do not sell personal data.
Data Security
We use technical and organizational controls including encryption, access restrictions, monitoring, and secure infrastructure practices. No online system is risk-free, but we continuously improve protections.
Data Retention
We retain data for as long as required for service delivery, regulatory compliance, dispute resolution, and audit purposes.
Your Rights
You may request access, correction, or deletion of eligible personal data, subject to applicable legal limits and retention obligations.